Privacy Policy

Introduction

Bookmo Philippines ("we," "us," or "our") is committed to protecting your privacy and personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to book services from our partner businesses.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Full name and contact details (email address, phone number)
• Account credentials (email and password)
• Billing and payment information
• Booking history and preferences
• Communications with us and service providers

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (device type, operating system, browser type)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Create and maintain your account
• Communicate with you about your appointments
• Send booking confirmations, reminders, and updates
• Process payments and refunds
• Improve our services and user experience
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Providers: Partner businesses you book with receive necessary booking details
• Payment Processors: Secure third-party payment services to process transactions
• Service Partners: Cloud hosting, analytics, and communication service providers
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection

Your Rights Under the Data Privacy Act

As a data subject, you have the right to:

• Be Informed: Know how your data is collected and processed
• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Object: Object to certain processing of your data
• Data Portability: Receive your data in a structured, machine-readable format
• Lodge a Complaint: File a complaint with the National Privacy Commission

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When your data is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a minor, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

You may also file a complaint with the National Privacy Commission at www.privacy.gov.ph.